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  • What is the difference between On Demand v. On Time online community screenings?
  • What films are available to book?
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  • How do I book an online community screening?
  • Can I host a post-screening discussion?
  • How do I collect RSVPs, accept donations or charge for tickets online?
  • Do you support other livestream platforms?
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  • Where do I find details about my screening?
  • When does my screening start?
  • How do I access my screening room?
  • How long do I have to watch my On Demand film?
  • Can I access the screening room before my On Time screening?
  • What is a video password? Where do I enter it?
  • Why doesn't my video password work?
  • How do I participate in live chat?
  • How do I pop out the live chat box into a separate window?
  • How do I ask questions for a live Q&A in the chat box?
  • The start time for my On Time screening has passed. Why didn't the film start?
  • How do I access captions or subtitles for my On Demand screening?
  • HELP! I can't access the screening room and my On Time event has started.
  • How do I optimize my livestreaming experience?
  • How do I adjust film resolution?
  • Troubleshooting On Time playback issues.
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How do I adjust film resolution?

Click on the gear icon in the bottom-right of the player window. The "auto" setting is for variable bit rate, so the resolution with automatically adjust to available bandwidth to ensure smooth playback.

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