Video passwords are a combination of case-sensitive letters, numbers and symbols. We recommend that you copy and paste the password into the password field on the videoplayer (and or live chat), making sure not to copy the space before or after the password, to ensure you enter it correctly.
- What is the difference between On Demand v. On Time online community screenings?
- What films are available to book?
- May I charge admission?
- Pricing?
- How do I book an online community screening?
- Can I host a post-screening discussion?
- How do I collect RSVPs, accept donations or charge for tickets online?
- Do you support other livestream platforms?
- How do I join?
- Where do I find details about my screening?
- When does my screening start?
- How do I access my screening room?
- How long do I have to watch my On Demand film?
- Can I access the screening room before my On Time screening?
- What is a video password? Where do I enter it?
- Why doesn't my video password work?
- How do I participate in live chat?
- How do I pop out the live chat box into a separate window?
- How do I ask questions for a live Q&A in the chat box?
- The start time for my On Time screening has passed. Why didn't the film start?
- How do I access captions or subtitles for my On Demand screening?
- HELP! I can't access the screening room and my On Time event has started.
- How do I optimize my livestreaming experience?
- How do I adjust film resolution?
- Troubleshooting On Time playback issues.