HELP! I can't access the screening room and my On Time event has started.

It is not usually a requirement that you that you sign in to access your screening room. 

If you've followed the steps below and you are still unable to access your screening room, refresh your browser, or clear your cookies and cache. Don't hesitate to contact us. We are monitoring your event and we'll respond promptly. Also, keep in mind that trailers play before the featured film.

  1. If sign-in is required for your screening, join Bullfrog Communities Streaming (or sign in through Facebook or Twitter and skip to step 5). If sign-in is not required, skip to step 5.
  2. Click the activation link in the email we send to you.
  3. Create your user password and activate your account.
  4. Sign in (if prompted).
  5. Go to your Film Screening Room and enter the video password provided by your host to watch your film.