FAQ


What is the difference between On Demand v. On Time online community screenings?

On Demand screenings will allow your audience to view a film (or more than one film) anytime during a window of time: one day, one week, etc. English captions and non-English subtitles (subject to availability) are accessible for On Demand screenings only.

On Time screenings are livestream, virtual events. Your audience views a film at a set time, like an in-person movie screening or community screening. A live chat is included. Schedule subject to availability.


What films are available to book?

To see films available to book for online community screenings, go to the main Bullfrog Communities site.


May I charge admission?

Yes, the standard community screening license permits hosts to charge admission. However, if you specifically book a free-admission screening, you may not charge admission, but you are welcome to accept donations.


How do I collect RSVPs, accept donations or charge for tickets online?

You can use a service like Eventbrite among others for no cost. We can link to your sign-up page, donation page, or ticket page from your Event Information listing. We can make make a private duplicate listing and make you the host, so you can link to the page of your choice and/or gather RSVPs using our tools. If your film has its own Screenings page on Bullfrog Communities, you can list the screening yourself, including a private listing.


Can I host a post-screening discussion?

Yes, we are happy to link from the screening room to your post-screening discussion on your chosen platform, like Zoom. We can also host live panel discussions via our livestream platform, subject to availability. Contact us for details!


Pricing?

Standard pricing is based on audience size (see below). Some factors, among others, include On Demand v On Time events, one screening v a series of events, whether you're charging admission, the length of the On Demand screening window, access to On Time virtual screening recordings after livestream events, and special offers. Contact us for a quote!

On Demand (subject to additional charges after 72-hour screening window)
Small Community Screening
1-50 people. $100

Medium Community Screening
51-100 people. $200

Large Community Screening
more than 100 people. $350

On Time
Small Community Screening
1-50 people. $150

Medium Community Screening
51-100 people. $250

Large Community Screening
more than 100 people. $400

 


Do you support other livestream platforms?

Yes, we can livestream to Facebook Live, YouTube, LinkedIn, and other custom destinations like Twitch and Periscope. Contact us for more information!


How do I join?

There are three steps to join Bullfrog Communities streaming: (1) sign up with email to send yourself an activation link; (2) click the activation link in the email we send to you; and (3) create your user password.

There are three ways to accomplish the FIRST STEP.

First way: Go to the JOIN page, enter your name, email address and click the SIGNUP button. Go to the second step.

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Second way: Go to the SIGN IN WITH EMAIL page or directly to your screening room, enter your email address as prompted and click the SEND ACCOUNT ACTIVATION button. Go to the second step.

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Third way: Enter your email address in the JOIN field on the home page, click the JOIN button and either (1a) go to the JOIN page, enter your name and click the UPDATE INFO button; OR (1b) go to the SIGN IN WITH EMAIL PAGE or directly to your screening room and click the EMAIL ACCOUNT ACTIVATION INSTRUCTIONS button. Go to the second step.

JOIN field:

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1a. JOIN page:

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1b. SIGN IN WITH EMAIL page or screening-room prompt:

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For the SECOND STEP, click the activation link in the email we send to you.

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For the THIRD STEP, create your user password. If you haven't entered your name yet, do that too. Then, click the ACTIVATE ACCOUNT button. After, make sure you're on https://streaming.bullfrogcommunities.com to watch your film.

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Where do I find details about my screening?

Find detailed information about your screening event on the Event Information page or menu. Event information includes the kind of screening, start time, links to the film synopsis and trailer, access details, chat or post-screening discussion info, and other important information provided by the host.


When does my screening start?

For On Demand screenings, you can watch your film at your convenience during the window of time listed in Event Information. For On Time screenings, the livestream begins at the time listed in Event Information with trailers followed by the featured film.


How do I access my screening room?

Find your screening room on the Film Screening Rooms page or menu. Sign up and sign in with email. Or, just sign in with Facebook or Twitter. For detailed instructions, see How to use Bullfrog Communities Streaming.


How long do I have to watch my On Demand film?

The film is available to viewers to watch at their convenience during the window of time booked by the host (1 day, 1 week, etc.).


Can I access the screening room before my On Time screening?

Yes. The screening room opens and live chat is available 30 minutes before the screening starts.


What is a video password? Where do I enter it?

Video passwords are provided to you by the screening host. Enter the video password in the videoplayer after you access your screening room. For On Time events, the password is the same for the video and chat.


Why doesn't my video password work?

Video passwords are a combination of case-sensitive letters, numbers and symbols. We recommend that you copy and paste the password into the password field on the videoplayer (and or live chat), making sure not to copy the space before or after the password, to ensure you enter it correctly.


How do I participate in live chat?

You can log in with Facebook, Vimeo or simply chat as a guest.

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To chat as a guest, enter your name, accept the conditions, and click Join.

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You can then type in your message and either press the Enter/Return key on your keyboard to send, or click the send button to the right to send your chat message, which may be up to 280 characters long.

We recommend popping out the chat box, so you can move the window as you please.


How do I pop out the live chat box into a separate window?

For my livestream screening, I want to move the chat box so I can watch the film and chat at the same time.

When the chat is open you can adjust how it’s displayed by clicking the ••• menu in the upper right corner. Pop out will open the chat in a separate browser window.

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You can also minimize the chat. Minimize will show only a chat bubble icon next to the player.

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After you've popped out the chat box, you can pop it back into the original browser window.

 

 

 

 


How do I ask questions for a live Q&A in the chat box?

To ask questions of panelists during a live Q&A, you can do so in the chat box and vote up your favorite questions. When you see a “Have a question?” prompt; click Ask to participate.

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You can type in your question in the text box at the top. Toggle on the Ask anonymously switch if you don’t want your name to be displayed next to the question.

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You can see your question and all other questions below, either in the order in which they were asked (Recent) or in order of those with the most votes (Popular). You can vote on any question by clicking the thumbs up icon next to it.

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The start time for my On Time screening has passed. Why didn't the film start?

If the livestream feed has not started within 30 seconds of the film screening start time, refresh your browser window. Trailers play before the feature film starts.


How do I access captions or subtitles for my On Demand screening?

Click on the CC icon in the bottom-right of the player window to toggle on available captions or subtitles.


HELP! I can't access the screening room and my On Time event has started.

If you've followed the steps below and you are still unable to access your screening room, refresh your browser, or clear your cookies and cache. Don't hesitate to contact us. We are monitoring your event and we'll respond promptly. Also, keep in mind that trailers play before the featured film.

  1. Join Bullfrog Communities Streaming (or sign in through Facebook or Twitter and skip to step 5).
  2. Click the activation link in the email we send to you.
  3. Create your user password and activate your account.
  4. Sign in (if prompted).
  5. Go to your Film Screening Room and enter the video password provided by your host to watch your film.

How do I optimize my livestreaming experience?

Network and browser requirements for viewing livestream screenings.

The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

We recommend that you use the most updated version of browser possible.

Specifically, we recommend using the following browsers and versions on Windows 7 or later or macOS Sierra (10.12.6) or later:

  • Chrome 30+ (has automatic updates)
  • Firefox 27+ (has automatic updates)*
  • Microsoft Edge
  • Safari 9+ 

*H.264 video (required for viewing Vimeo videos) is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback. 

Mobile viewers can use Android (Lollipop) version 5.0+ or iOS version 9.3.5+.

For complete information, see https://vimeo.zendesk.com/hc/en-us/articles/360040394231-Network-and-browser-requirements-for-viewing-streams.


How do I adjust film resolution?

Click on the gear icon in the bottom-right of the player window. The "auto" setting is for variable bit rate, so the resolution with automatically adjust to available bandwidth to ensure smooth playback.


Troubleshooting On Time playback issues.

Many factors can influence video playback, including some that pertain to your computer or device. If you’re not getting the best viewing experience, you might want to try these simple fixes. We suggest making sure you're using the latest browser version, closing excess browser tabs or programs, disabling ad-blockers or other browser extensions that could block video, and clearing your browser cache if necessary. See detailed information below. Contact info@bullfrogcommunities.com if you have questions.

    • Update your browser
      Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance. The latest version of each browser can be found here
    • Close excess browser tabs or applications
      Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.

    • Clear your browser’s cache
      Although this may sound simple, refreshing your cache can help with many different issues, including playback. Learn more here
    • Disable any browser extensions, plugins, or add ons
      Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you're having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing.
    • Switch to “Auto” in the quality menu, if available
      Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (If “Auto” is not available, switch to one of the lower quality options.)
    • Check your bandwidth
      We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks.
    • Restart your router and modem
      Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.
    • Disable/Enable Hardware acceleration
      Hardware acceleration makes resource-hungry operations run more efficiently, but sometimes doesn’t work well with older graphics cards. Try disabling or enabling this option within your browser settings.